The Tourism/Hospitality Industry must be staffed at all levels by individuals who are well equipped with the knowledge, skills and appropriate attitudes to satisfy the demands of this dynamic industry.
Dear Trainees,
Welcome to to the course. My Name is Mrs. Valeria Shikalepo-Neumbo. I will be taking you through some of the the UNIT Standards of this course.
For formative assessments we will have assignments and quizzes to assess your performance on this platform . However, at the end of each unit standard a face to face test will be written which will determine if you qualify for summative assessment or not.
Therefore, it is essential for your participation and dedication during the duration of this course for you to pass.
In conclusion, you are welcome and enjoy the course.
This unit standard specifies the competency required to use an Asian, African or European language other than English for predictable, routine communication with guests and colleagues in tourism and hospitality workplaces. People credited with this unit standard are able to communicate with guests and colleagues in an Asian, African or European language other than English to: provide customer service; conduct routine transactions; and give simple directions and instructions.
