Holders of this qualification are able to:
Demonstrate knowledge, skills and attitude in carrying out general office work, communications, customer service and office systems in line with organizational requirements using office equipment under minimum supervision.
- 94 Handle office mail in an office environment
- 99 Deliver a service to customer and to provide feedback in an office environment
- 100 Maintain a reception area in an office environment
- 101 Communicate information in an office environment
- 103 Process customer feedback as part of office procedures
- 104 Demonstrate advanced word processing skills to perform administrative in an office environment
- 106 Access and secure records as part of office procedures
- 107 Manage a diary as part of office procedures
- 109 Operate and maintain office equipment as part of office operations
- 111 Complete routine financial documents in an office environment
- 112 Maintain office records on a database programme in an office environment
- Trainer: hilda juuso