This unit standard specifies the competencies required to access and secure records as part of office procedures. It includes updating and modifying existing files and removing inactive and outdated files. It is intended for people who work in an office environment.
This unit standard is intended for those who communicate information in an office environment.
People credited with this unit standard are able to gather, convey and receive information; receive
oral and written messages; draft messages and convey information; and draft and finalize routine
correspondence.
The purpose of this unit standard is to provide you with the knowledge and skills required to complete routine financial documents in an office environment.
People credited with this skills are able to complete petty cash, requisitions, receipts, deposit slips and other financial documents.
This training programme is intended to provide a course in Office Administration which fosters the development of both manual and intellectual skills.
knowledge and skills of managing a diary.
Holders of this qualification are able to:
Demonstrate knowledge, skills and attitude in carrying out general office work, communications, customer service and office systems in line with organizational requirements using office equipment under minimum supervision.
This training programme is intended to provide a course in Office Administration which fosters the development of both manual and
intellectual skills. The approach to the subject which is advocated in this training programme is trainee centered. It advocates for the
involvement of trainees in planning and designing their practical work. This approach encourages the acquisition of technical skills and
knowledge, leading to knowledge based society, which is the goal of the Namibian vision 2030. For reference purposes, please consult
the supporting document (training programme framework policy), which clarifies sections of this document.
Dear trainees please familiarize your self with this course it contain old question papers that may help you get ready for the external assessment.
This unit standard is intended for those who process customer feedback as part of office
procedures. People credited with this unit standard are able to identify and address
customer complaints; and handle customer feedback.