The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations.
Information and Communication Technologies (ICTs) is a broader term for Information Technology (IT), which refers to all communication technologies, including the internet, wireless networks, cell phones, computers, software, middleware, video-conferencing, social networking, and other media applications and services.
Purpose
This unit standard is intended for those who demonstrate advanced word processing
skills to perform administrative duties in an office environment. People credited with this unit standard are able to develop advanced keyboarding and typing skills; produce,
format and edit a word processing document; and manage word processing documents.