OA LEVEL 2

ls to provide trainees with the knowledge and skills to handle office mail effectively in an office environment.

Process customer feedback as part of office procedures

This unit standard is intended for those who process customer feedback as part of office procedures. People credited with this unit standard are able to identify and address customer complaints; and handle customer feedback. This unit standard is intended for people who carry out administrative functions in an office environment.

Deliver a service to customers in an office environment

This unit standard specifies the competencies required to deliver a service to customers in an office environment. It includes identifying customer needs; delivering a service to customers; maintaining good customer relations; addressing customer complaints and providing feedback. This unit standard is intended for people who work in an office environment.


Maintain office records on a database programme in an office environment

This unit standard specifies the competencies required to maintain office records on a database programme in an office environment. It includes the application of the basic features of a database programme. This unit standard is intended for people who work in an office environment.


Handle Office mail in an office environment

On completion of this module the participant will be able to: 

 1. Outline the procedures to receive and distribute incoming mail 

 2. Outline the procedures to dispatch outgoing mail 

3. Apply the procedures to organise urgent and same day deliveries 

 4. Describe and apply the procedures to maintain confidentiality of       information

Handle office mail in an office environment

The purpose of the course

This unit standard specifies the competencies required to handle office mail.  It includes

the receiving