This unit standard specifies the competencies required to prepare routine financial documents in an office environment. It includes the handling of petty cash and completing financial documents. This unit standard is intended for people who work in an office environment.
This unit standard specifies the competencies required to prepare routine financial documents in an office environment. It includes the handling of petty cash and completing financial documents. This unit standard is intended for people who work in an office environment.
This unit standard specifies the competencies required to prepare routine financial documents in an office environment. It includes the handling of petty cash and completing financial documents. This unit standard is intended for people who work in an office environment.
This unit standard specifies the competencies required to prepare routine financial documents in an office environment. It includes the handling of petty cash and completing financial documents. This unit standard is intended for people who work in an office environment.
This unit standard specifies the competencies required to prepare routine financial documents in an office environment. It includes the handling of petty cash and completing financial documents. This unit standard is intended for people who work in an office environment.
The purpose of the course
This unit standard specifies the competencies required to handle office mail. It includes
the receiving
This unit standard specifies the competencies required to deliver a service to customers in an office environment. It includes identifying customer needs; delivering a service to customers; maintaining good customer relations; addressing customer complaints and providing feedback. This unit standard is intended for people who work in an office environment.
On completion of this module the participant will be able to:
1. Outline the procedures to receive and distribute incoming mail
2. Outline the procedures to dispatch outgoing mail
3. Apply the procedures to organise urgent and same day deliveries
4. Describe and apply the procedures to maintain
confidentiality of information
This unit standard specifies the competencies required to maintain office records on a database programme in an office environment. It includes the application of the basic features of a database programme. This unit standard is intended for people who work in an office environment.
This unit standard is intended for those who process customer feedback as part of office
procedures. People credited with this unit standard are able to identify and address
customer complaints; and handle customer feedback.
This unit standard is intended for people who carry out administrative functions in an
office environment.