Module Purpose:
To provide participants with the knowledge and skills to communicate effectively with colleagues and clients in an office environment. This
includes gathering, conveying and receiving.
- Trainer: Martinah Nyambe
This unit standard is intended for those who deliver a service to customers in an office
environment. People credited with this unit standard are able to identify customer needs; deliver a
service to customers; maintain good customer relations; and address customer complaints and
providing feedback.
This unit standard is intended for people who carry out administrative functions in an office
environment.
- Trainer: Tulinavo Hangula