This course provides learners with the knowledge and practical skills required to perform administrative and office support functions in a modern workplace. It covers key areas such as office procedures, business communication, records management, customer service, computer applications, scheduling, meeting coordination, and professional workplace etiquette. Learners will develop organizational, communication, and problem-solving skills necessary to support daily business operations efficiently. The course also emphasizes the use of office technology, document preparation, data management, and teamwork to ensure effective office administration in both public and private sector organizations.
- Trainer: Eugenia Leopord
Module Purpose:
To provide participants with the knowledge and skills to communicate effectively with colleagues and clients in an office environment. This
includes gathering, conveying and receiving.
- Trainer: Martinah Nyambe
This unit standard is intended for those who deliver a service to customers in an office
environment. People credited with this unit standard are able to identify customer needs; deliver a
service to customers; maintain good customer relations; and address customer complaints and
providing feedback.
This unit standard is intended for people who carry out administrative functions in an office
environment.
- Trainer: Tulinavo Hangula