This course equips trainees with the necessary skills and knowledge required to prepare for and provide customer care at a hospitality establishment. People credited with this course are able to: identify different types of visitors to Namibia and their needs, interests and expectations; maintain personal presentation and hygiene; greet guests; provide information to guests about an establishment’s products and services; respond to guest enquiries; maintain a safe environment for guests; and respond to guest complaints.
- Trainer: Himeezembi Murangi