OFFICE ADMINISTRATION

Dear Students,

Welcome to the course on Office Administration Level 1.  As we begin  our course,  i would like to provide you with some important information and guidelines to ensure smooth collaboration and successful outcomes.

Office Administration focuses on equipping students with the essential skills to manage and oversee the day-to-day operations of an office environment. This course covers administrative procedures, communication skills, office technology, and organizational management techniques. Graduates are prepared for roles in administrative support, office management, and executive assistance.

The goal of this subject is to prepare you for real world scenarios, here managing and coordinating within a team is crucial.  Take advantage of the recourses provided, communicate openly with your teammates, and use the platform to stay organized.

Topics Covered

  1. Introduction to Office Administration

    • Role of an office administrator
    • Professionalism in the workplace

  2. Business Communication

    • Written and verbal communication skills
    • Email etiquette and professional correspondence
    • Minute-taking and report writing

  3. Office Technology

    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
    • Digital file management
    • Introduction to office equipment (printers, scanners, etc.)

  4. Administrative Procedures

    • Scheduling and calendar management
    • Travel arrangements and event planning
    • Document preparation and filing systems

  5. Customer Service

    • Managing client relationships
    • Handling complaints professionally
    • Developing a customer-focused mindset

  6. Basic Bookkeeping and Financial Administration

    • Managing invoices, receipts, and petty cash
    • Budgeting and financial record-keeping

  7. Human Resources Basics

    • Onboarding procedures
    • Maintaining employee records
    • Understanding workplace policies

  8. Time Management and Organizational Skills

    • Prioritizing tasks
    • Workflow efficiency
    • Multitasking in a fast-paced environment

Assessment Methods

  • Quizzes and assignments
  • Practical demonstrations (e.g., creating schedules, reports)
  • Group projects
  • Final exam or portfolio presentation

Career Opportunities

Graduates can pursue roles such as:

  • Office Administrator
  • Administrative Assistant
  • Executive Assistant
  • Receptionist
  • Office Manager
    Looking forward to seeing your collaborative efforts

    Best regards


    Ms Charlene Smith
    VET Trainer