This unit standard is intended for those who access and secure records as part of office
procedures. People credited with this unit standard are able to update and modify
existing files; and remove inactive and outdated files.
This unit standard is intended for people who carry out administrative functions in an
office environment.
This unit standard is intended for those who communicate information in an office environment.
People credited with this unit standard are able to gather, convey and receive information; receive
oral and written messages; draft messages and convey information; and draft and finalise routine
correspondence.
This unit standard is intended for people who carry out administrative functions in office
environment.
This unit standard is intended for those who complete routine financial documents in an
office environment. People credited with this unit standard are able to handle petty cash
and complete financial documents.
This unit standard is intended for people who carry out administrative functions in an
office environment.
This unit standard is intended for those who deliver a service to customers in an office
environment. People credited with this unit standard are able to identify customer needs; deliver a
service to customers; maintain good customer relations; and address customer complaints and
providing feedback.
This unit standard is intended for people who carry out administrative functions in an office
environment.
This unit standard is intended for those who demonstrate intermediate word processing
skills to perform administrative duties in an office environment. People credited with this
unit standard are able to develop advanced keyboarding and typing skills; produce,
format and edit a word processing document; and manage shapes and graphics.
This unit standard is intended for people who carry out administrative functions in an
office environment.
This unit standard is intended for those who handle office mail in an office environment.
People credited with this unit standards are able to receive, sort and distribute incoming
mail; and receive and dispatch outgoing mail.
This unit standard is intended for people who carry out administrative functions in an
office environment.
This unit standard is intended for those who maintain a reception area in an office
environment. People credited with this unit standard are able to implement and monitor
security procedures; and maintain a safe and clean reception area to promote corporate
image.
This unit standard is intended for people who carry out administrative functions in an
office environment.
This unit standard is intended for those who maintain office records on a database
programme in an office environment. People credited with this unit standard are able to
plan a computer database; create and maintain a computer database file; create and
edit a database table; create a database form; create and run queries; produce database
reports; and create relational database.
This unit standard is intended for people who carry out activities that involves working on
a database in an office environment.
This unit standard is intended for those who manage a diary as part of office procedures.
People credited with this unit standard are able to manage a diary as part of office
procedures.
This unit standard is intended for people who carry out administrative functions in an
office environment.
This unit is intended for those who operate and maintain office equipment as part of
office operations. People credited with this unit standard are able to select equipment;
and operate and maintain office equipment.
This unit standard is intended for people who carry out administrative functions in an
office environment.
This unit standard is intended for those who process customer feedback as part of office
procedures. People credited with this unit standard are able to identify and address
customer complaints; and handle customer feedback.
This unit standard is intended for people who carry out administrative functions in an
office environment.