Level 4

This unit standard is intended for those who organise travel arrangements as part of 
office procedures. People credited with this unit standard are able to organise itinerary
for domestic and international trips; make travel arrangements; and arrange payment 
methods for travellers. 

This unit standard is intended for people who carry out administrative functions in an 
office environment.

This unit standard is intended for those who monitor customer services as part of office 
procedures. People credited with this unit standard are able to identify customer needs, 
monitor customer services and identify trends in customer needs. 

This unit standard is intended for people who carry out administrative functions in an 
office environment.

This unit standard is intended for those who plan and organise meetings as part of 
office procedures. People credited with this unit standard are able to plan meeting 
arrangements, prepare documentation for meetings, and record and produce minutes 
of meeting.

This unit standard is intended for people who carry out administrative functions in an 
office environment.

This unit standard is intended for those who coordinate team projects as part of office 
procedures. People credited with this unit standard are able to plan team work; allocate 
tasks to team members; monitor team performance; and identify training needs of team 
members.

This unit standard is intended for people who carry out activities that requires 
participation of teamwork in an office environment.

This unit standard is intended for those who demonstrate complex word processing skills to perform administrative duties in an office environment. People credited with this unit standard are able to develop complex keyboarding and typing skills; produce, format and edit word processing document; take dictation; and convert dictation into final text. This unit standard is intended for people who carry out administrative functions in an office environment.

This unit standard is intended for those who monitor an established office record filing system. People credited with this unit standard are able to create, monitor and update a filing system; maintain security of filing system; and review current records management system. This unit standard is intended for people who carry out administrative functions in an office environment.

This unit standard is intended for those who organise events as part of office procedures. People credited with this unit standard are able to identify the date, venue and time for event; arrange of programme, venue and catering facilities; make travel, car hire and accommodation arrangements; prepare promotional and advertising material; and distribute promotional and advertising materials for an event. This unit standard is intended for people who carry out administrative functions in an office environment.

This unit standard is intend for those who present information in a report format as part of an office environment. People credited with this unit standard are able to identify and gather information related to report of a selected business; and compile a report in line with business requirement. This unit standard is intended for people who carry out administrative functions in an office environment.