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STRAND A

STRAND B

LEVEL 3

Implement lost and found procedure in hospitality establishment

Iam Albertina Namweya  and  today we are going to look at implementing a lost and found facility in hospitality and tourism and my email address is albertina@cvtc.com.na

PERFOMANCE CRITERIA

Element 1: Demonstrate knowledge of lost and found procedures Performance Criteria 1.1 Actions required when items are found are described in accordance with establishment procedures.

 1.2 Actions required when items are reported as being lost are described in accordance with establishment procedures.

 1.3 Actions to be taken when dangerous, illegal or suspicious looking items are found are described in accordance with establishment procedures.