This unit standard specifies the competencies required to coordinate team projects as
part of office procedures. It includes planning team work, allocating of tasks to team
members, monitoring team performance and identifying training needs of team
members. It is intended for people who work in an office environment.
Deliver Customer Service allows trainees to identify customer's needs, deliver professional service to customers as well as provide after-sales service to customers in an office environment.
This unit standard specifies the competencies required to demonstrate complex word
processing skills to perform administrative duties in an office environment. It includes
using the keyboard and developing typing speed at a minimum speed of 55 words per
minute; producing, formatting and editing documents; taking dictation; and converting
dictation into final text.
This unit standard specifies the competencies required to monitor an established office
record system. It includes creating, monitoring and updating of a filing system;
maintaining security of a filing system; and reviewing of current records management
system. This unit standard is intended for people who work in an office environment.
This qualification aims to equip trainees with professional, broad range and up-to-date business knowledge and skills to meet the needs of the knowledge based economy.
This course is intended for office management and supervision to manage the staff within the office environment.
This unit standard specifies the competencies required to organise events as part of
office procedures. It includes identifying the date, venue and time for an event,
arranging of programme, venue and catering facilities, making travel, car hire and
accommodation arrangements, preparing and distributing promotional and
advertisement material.
This unit standard specifies the competencies required to organise travel arrangements
as part of office procedures. It includes organising itineraries for domestic and
overseas trips, making of travel arrangements, and arranging of credit facilities.
Minute writing is crucial everywhere in organisations.
Be able to write effective minutes for your managers and supervisors.
Take dictation as part of writing minutes.
This unit standard specifies the competency required to present information in a report
format. It includes identifying and gathering information and compiling a report. This unit
standard is intended for those who work in an office environment
This unit standard on report writing is intended for participants who work within the office environment to enhance their knowledge on writing reports effectively. at the end of this unit standards participants will be able to write formal reports.