This unit standard specifies the competencies required to respond to basic customer
enquiries. It includes identifying key functions and departments of the organisation as well
as using information on the organisation to respond to basic customer enquiries. This unit
standard is intended for people working in an office environment.
This unit standard specifies the competencies required to demonstrate basic word
processing skills to perform administrative duties in an office environment. It includes the
application of basic keyboard skills, the producing of a basic word processing document,
retrieving, formatting and editing a document, using spelling and grammar functions,
using the help function, printing a document and proofreading of a document. This unit
standard is intended for those who work in an office environment.
This unit standard specifies the competencies required to read basic workplace documents. This includes using lists, skimming to get ideas, scanning to find information and using tables. This unit standard is intended for people requiring basic reading skills to read workplace and comprehend documents.
This unit standard specifies the competencies required to handle office mail. It includes
the receiving and distributing of incoming mail, the receiving and dispatching of outgoing
mail, organising of same day deliveries and the maintaining of confidentiality. This unit
standard is intended for those who work in an office environment.
Dear Trainees,
I am excited to introduce myself as your instructor for the Office Administration course. My name is Mrs Monika Itaveleni Kakololo, and I have been working in the field of office administration for 4 years.
I am passionate about this field and believe that it plays a crucial role in the success of any organization. As an Office Administrator, you will be responsible for ensuring that the office runs smoothly and efficiently, which is no easy task. However, with the right skills and knowledge, you can excel in this role and make a significant contribution to your organization.
In this course, I will be sharing my expertise and experience with you to help you develop the skills and knowledge necessary to succeed in the field of office administration. We will cover a range of topics, including office procedures, communication skills, time management, and record-keeping.
I am committed to providing you with an engaging and enriching learning experience, and I encourage you to ask questions and participate actively in discussions. I am here to support you throughout your journey and to help you achieve your goals.
I look forward to getting to know each of you and working with you to succeed in the Office Administration course.
This course is for Office Administration Level 1 2023 July intake.
Please identify the office equipment's and uses of it, write the name of the equipment next the equipment.