This module provides participants with the skills and knowledge required to apply first aid, in line with the guidelines specified by the Ministry of Health and Social Services. It includes assessing and securing an emergency situation, providing appropriate first aid treatment, recording and reporting on the casualty’s condition and treatment, and completing required documentation
This unit standard specifies the competency required to assist colleagues and provide service to guests in a hospitality establishment. It includes assisting colleagues, providing service to guests, responding to urgent guest requests for service, resolving guest complaints and responding to incidents and emergencies.
This unit standard specifies the competency required to use an Asian, African or European language other than English for predictable, routine communication with guests and colleagues in tourism and hospitality workplaces. People credited with this unit standard are able to communicate with guests and colleagues in an Asian, African or European language other than English to: provide customer service; conduct routine transactions; and give simple directions and instructions.
This unit standard specifies the competency required to generate ideas for improvement in the operation of a hospitality establishment. People credited with this unit standard are able to: identify areas for improvement; generate ideas for improvement; discuss ideas for improvement with others; develop the ideas for improvement; and review the proposed improvement.
This unit standard specifies the competencies required to organize and successfully complete allocated work tasks in a hospitality environment. This includes identifying task requirements, planning and organising to work, and optimising the work.
This unit standard specifies the competency required to promote products, services and guest relations in a hospitality establishment. People credited with this unit standard are able to: identify and access information on products and services offered by the establishment; promote appropriate products and services to guests; and promote and maintain guest relations.
This unit standard specifies the competency required to provide information relating to Namibia to guests in a hospitality establishment. People credited with this unit standard are able to provide information on; personalities, events and destinations; and key natural and cultural features of Namibia.
This unit standard specifies the competency required to receive, store and rotate stock and supplies in a hospitality establishment. It includes taking delivery of stock and supplies, storing stock and supplies and rotating and maintaining stock and supplies.
This unit standard specifies the competency required to use English in written and oral form to perform duties in a hospitality establishment. People credited with this unit standard are able to: communicate with guests, supervisors and colleagues in English when performing duties in the establishment; and interpret and apply hospitality workplace information in English.