This unit standard specifies the competency of ethical behaviour when dealing with lost
and found items in a hospitality establishment. People credited with this unit standard
are able to demonstrate knowledge of and implement lost and found procedures.
This unit standard specifies the competency required to process and maintain
financial transactions and records in a hospitality establishment. People credited
with this unit standard are able to: process receipts and payments; balance shift
transactions; and process source documents.
This unit standard specifies the competency required to provide communication
services as part of front office operations. People credited with this unit standard are
able to: provide telephone, internet and email service for guests; provide outgoing
mail, facsimile and courier services; and sort and record mail, facsimiles and courier
items for guests and staff.
This unit standard specifies the competency required to provide reception services
as part of front office operations. People credited with this unit standard are able to:
prepare for guest arrival; welcome and register guests; respond to request for bell
desk services; prepare for guest departure and check out guest; and update records
and reports.
This unit standard specifies the competency required to apply basic computing skills
as part of front office operations. People credited with this unit standard are able to:
demonstrate safe practice when using a computer; produce simple word processed
documents; use basic internet and email applications; and maintain database or
spreadsheet records