This unit standard specifies the competency of ethical behaviour when dealing with lost
and found items in a hospitality establishment. People credited with this unit standard
are able to demonstrate knowledge of and implement lost and found procedures.
- Trainer: Mike Kamati
- Trainer: Marlon Ndura
This unit standard specifies the competency required to process and maintain
financial transactions and records in a hospitality establishment. People credited
with this unit standard are able to: process receipts and payments; balance shift
transactions; and process source documents.
- Trainer: Mike Kamati
- Trainer: Marlon Ndura
This unit standard specifies the competency required to provide communication
services as part of front office operations. People credited with this unit standard are
able to: provide telephone, internet and email service for guests; provide outgoing
mail, facsimile and courier services; and sort and record mail, facsimiles and courier
items for guests and staff.
- Trainer: Mike Kamati
This unit standard specifies the competency required to provide reception services
as part of front office operations. People credited with this unit standard are able to:
prepare for guest arrival; welcome and register guests; respond to request for bell
desk services; prepare for guest departure and check out guest; and update records
and reports.
- Trainer: Mike Kamati
This unit standard specifies the competency required to apply basic computing skills
as part of front office operations. People credited with this unit standard are able to:
demonstrate safe practice when using a computer; produce simple word processed
documents; use basic internet and email applications; and maintain database or
spreadsheet records
- Trainer: Mike Kamati
- Trainer: Marlon Ndura