This unit standard specifies the competency required to apply knowledge of jobs and career pathways in the hospitality industry in establishing a career plan. It includes demonstrating knowledge of the structure, job roles and career pathways in the hospitality and tourism industry and establishing a career plan.
This unit standard specifies the competencies required to conduct basic oral and written workplace communication in English. It includes communicating in English in the workplace, accessing information and responding to inquiries and performing workplace related duties in English.
This unit standard specifies the competency required to understand and use an Asian, African, or European language other than English for very simple, commonly used expressions of a basic and predictable nature in tourism and hospitality workplaces. People credited with this unit standard are able to use basic Asian, African or European language skills to: communicate with guests; and respond to guest requests and perform simple transactions.
This unit standard specifies the competencies required to conserve resources such as water, gas, wood and electricity in a hospitality establishment, and report maintenance requirements such as faulty and dangerous equipment.
This unit standard specifies the competencies required to carry out general cleaning duties within a range of hospitality and tourism establishments. It includes assessing the cleaning situation, selecting and setting up equipment and materials, cleaning dry and wet areas and maintaining and storing equipment.
This unit standard specifies the competencies required to safely handle and dispose of waste in accordance with organisational requirements. It includes preparing for waste disposal, disposing of waste and cleaning up after waste disposal. This unit standard is intended for those who work as a general worker in the Hospitality and Tourism industry.
This unit standard specifies the competencies required to maintain workplace health and safety and to follow essential hygiene work procedures in hospitality and tourism establishments. This unit is intended for those who work in kitchens, housekeeping, food and beverage service and tour operations where the preparation of food is involved.
This unit standard specifies the competency of ethical behaviour when dealing with lost and found items in a hospitality establishment. People credited with this unit standard are able to demonstrate knowledge of and implement lost and found procedures.
This unit standard specifies the competencies required to prepare for and provide customer care at a hospitality establishment. It includes maintaining personal and customer care in day-to-day contact involving greeting guests, responding to guest inquiries face to face and over the telephone and responding to guest complaints.
This unit standard specifies the competencies required to provide guests with basic information about tourist attractions, destinations and events in Namibia. It includes using maps to locate tourist attractions and using promotional materials to provide basic information on tourist attractions.
This unit standard specifies the competencies required to safely and effectively use business communication devices in performing front of house operations. It includes the identification, selection and use of business communication devices including telephones, facsimile machines, pagers, intercoms, two way radios and computers.
This unit standard specifies the competencies required for effective interpersonal communication and customer service skills in the hospitality and tourism industry. It includes working with colleagues and customers from diverse cultural backgrounds and working in a team. This is a core unit which underpins all other competencies dealing with colleagues and customers and applies to all levels and sectors of the hospitality and tourism industry.