The purpose of this module is to provide participants with the knowledge and skills to supervise a range of routine office procedures and activities including monitoring office documents for accuracy and style, conducting document research and following up business documents.
The purpose of this module is to provide participants with the knowledge and skills to supervise reception services as part of front office operations. It includes the supervision of staff involved in preparing for guest arrivals, welcoming and registering guests, preparing for guest departure and checking out guest, and preparing front office records and reports.
The purpose of this module is to provide participants with the knowledge and skills to supervise reservations in the front office of a hospitality establishment. It includes overseeing the reception area and processing of reservation inquiries, monitoring and updating reservation details and coordinating reservation communications.