Communication

This module is on grooming the trainee on competencies required to interact with others in a workplace environment. It includes oral communication skills, non-verbal communication and communicating in team.

Performance Criteria

 1.1 Use of oral communication in a workplace is explained. 

 1.2 The importance of listening in an oral communication is explained. 

 1.3 Positive and negative oral communication behaviors are identified. 

 1.4 Open and closed questions are developed from given information