This unit standard specifies the competencies required to organize and successfully
complete one’s own work tasks in a hospitality environment. People credited with
this unit standard are able to: identify task requirements; plan steps to complete
tasks; organise own work; and optimise work in a hospitality establishment.
This unit standard specifies the competency required to process and maintain
financial transactions and records in a hospitality establishment. People credited
with this unit standard are able to: process receipts and payments; balance shift
transactions; and process source documents.
This unit standard specifies the competency required to process, file and retrieve
hard copy documents as part of front office operations.
This unit standard specifies the competency required to provide communication
services as part of front office operations. People credited with this unit standard are
able to: provide telephone, internet and email service for guests; provide outgoing
mail, facsimile and courier services; and sort and record mail, facsimiles and courier
items for guests and staff
This unit standard specifies the competencies required to provide courtesy transport
services for customers. People credited with this unit standard are able to: prepare
vehicles for courtesy transport; and provide courtesy transport service to customers.
This unit standard specifies the competency required to provide reception services
as part of front office operations. People credited with this unit standard are able to:
prepare for guest arrival; welcome and register guests; respond to request for bell
desk services; prepare for guest departure and check out guest; and update records
and reports.
This unit standard specifies the competency required to receive and process
reservations in a hospitality establishment. People credited with this unit standard are
able to: receive and process reservation inquiries; create and process reservations;
and send and receive reservation communications.