This unit standard specifies the competency required to process and maintain
financial transactions and records in a hospitality establishment. People credited
with this unit standard are able to: process receipts and payments; balance shift
transactions; and process source documents.
- Trainer: Marlon Ndura
This unit standard specifies the competency required to process, file and retrieve
hard copy documents as part of front office operations.
- Trainer: Marlon Ndura
This unit standard specifies the competency required to provide communication
services as part of front office operations. People credited with this unit standard are
able to: provide telephone, internet and email service for guests; provide outgoing
mail, facsimile and courier services; and sort and record mail, facsimiles and courier
items for guests and staff
- Trainer: Marlon Ndura
This unit standard specifies the competencies required to provide courtesy transport
services for customers. People credited with this unit standard are able to: prepare
vehicles for courtesy transport; and provide courtesy transport service to customers.
- Trainer: Marlon Ndura
This unit standard specifies the competency required to provide reception services
as part of front office operations. People credited with this unit standard are able to:
prepare for guest arrival; welcome and register guests; respond to request for bell
desk services; prepare for guest departure and check out guest; and update records
and reports.
- Trainer: Marlon Ndura
This unit standard specifies the competency required to receive and process
reservations in a hospitality establishment. People credited with this unit standard are
able to: receive and process reservation inquiries; create and process reservations;
and send and receive reservation communications.
- Trainer: Thomas Salomo